Web Hosting

I just wanted to let someone know how pleased I am with the help I received from your support dept. I purchased a new domain name and wanted to transfer my blog to the new URL. I am not at all technical, but through several emails and online chats I was able to quickly make the change. Everyone I worked with was patient and helpful. I'm very impressed and thankful.

My experience with WebHostingHub.com began when I had to move a client to another hosting company due to some awful downtime. I had to find a hosting company and began work within hours. After doing some research, I came up with WebHostingHub.com (I will shorten this to the "Hub" from now on). What attracted me to the Hub is not only the specs of the hosting plans and features but also the fact that nothing seem to be hidden. Have you look at hosting websites carefully? Can you find out where they are located? Address? Phone Numbers? The majority only lists support phone number and a Chat button but if you have a problem and need to raise something to the corporate level, you can't find them. Well, my first check is always the "Contact Us" page. The designer of the Hub will never realize that this "Contact Us" page is what made me select them. They have location, hours, phone numbers even a Google Map. A company which dares to show people who and where they are --got nothing to hide. I don't have to tell you the features with bells and whistles, you can look that up yourself by visiting their site but I will tell you lots of subtle technicalities which makes the Hub shine. Minutes after I sign up with the Hub I received the initial emails with the info I needed to get started. The first big plus was immediately apparent; they gave me a temporary URL for my new site. For those who don't see this value, a temporary URL allows me to upload my files immediately to the website without having to move my name server. This in essence allow you to setup your site without bringing down your current site, hence minimizing your downtime. Support obviously is a big issue. I am very biased for support having head a technical support department of a multi-million dollar educational software company for over ten years. My conditions and expectations are high. I don't want to talk to India or the Philipines when I call tech support. I insisted on US based company and tech support. Don't get me wrong, there is nothing wrong with technicians from India or Philipines but in principal I have issues with outsourcing - but that is a personal opinion. I fired up my first tech support ticket with a question. My questions were answered in great detail and thoroughly. As all tech supports, they have templates to answer questions and this is where sometimes companies would fall short. They don't read the customer email carefully and just blow you off with a general template. This is not the case with the Hub. Another nice feature of support was that I am not able to use the control panel to submit a ticket because of a technical issue the way my Internet at my job is configured. With my other hosting company, I would be dead in the water. With the Hub I can just submit my support question using a regular email client! What a big plus this was for me. Once I was in the control panel, I am in love. No question about it. It has all the tools I need. Seeing a File Manager makes me even happier. You see, I cannot use FTP from my network at my job so being able to upload files using a File Manager is another big plus. File Managers however are not created equal -there are pitiful and good ones but the Hub has an excellent one. There are plenty of extra nice feature, one of the feature saved me immediately. I had to install a hit counter since I cannot use the one my client had since it uses the services from the other host provider. To make a long story, my counter wasn't working. This is where the File Manager came in very handy. As I was browsing the directories to check if I am missing any files, I noticed the file where I kept my hit counter has an incorrectly set attribute. This is understandable because I copied the files from my Windows PC and obviously Unix file rights would be the "safe" default which is read only. With one click I was able to change the File Attribute. Next I was setting email accounts and got another pleasant surprise when I had to setup autoresponders and mail forwarding services. Piece of cake. I setup about 10 email accounts and noticed a "more" drop down list to the right of each email account. Curious, I clicked and noticed a choice of setting up email client. Selected it and was pleasantly surprised to find a page with all kind of Desktop clients auto configuration. That is right folks.. it writes configuration for Outlook, Outlook Express for Windows and Mac plus a detailed manual setup instructions for others. Another suprise came when the client can pick from three webmail client to use (Horde, RoundCube, and Squirrel). OK so does it mean the Hub is only good for webmasters? Definitely not. The Control Panel has a Getting Started wizard along with over 35 video tutorials covering all the subjects that you need to get up and running. Those in need of blogging will appreciate the WordPress quick install which will get you from zero to blogging in less than 5 minutes. There is no doubt that the Hub caters to the layman as well as those in need of a more complex site. What about performance? The Hub rocks! I couldn't believe it when I see an average of 20ms response time from my new site. This gotta be a mistake right? Test it again, and again. Nope average 20ms (that's FAST for those who are not geekly inclined). This is very impressive considering I am in NY and my target according to several IP geolocators, is one of the INMOTIONHOSTING servers somewhere near Marina Del Rey, California --over 5000 miles away. In summary: PROS: Fast servers, flexible plans with excellent CPanel. Unlimited space and bandwidth, Website assistants and builder software. Excellent US based tech support. CONS: I will have to come back for this. Haven't found one yet.

On two occasions in one week, I activated a plugin for my blog. On both occasions I experienced an internal server error that brought my whole site down. It was like DOOM! I contacted Web Hosting Hub, and, each time, I was amazed at the courtesy, the attention, and the efficiency of the person who received my call. Within 10 minutes, probably less, the faulty plugin was isolated and my site was up and functioning normally. It gives me great peace of mind to know that these super-efficient and caring guys are there for me 7/24/365 (366 in 2012)! Thank you, Web Hosting Hub!

Was so pleased I even emailed their manager of customer support! (see below) Any place can offer web space, these guys actually offer REAL support! Just getting site up and running now and they were a huge help! ---------------------------------- Tonight I contacted your support department after hours for a domain change and was very pleased with your helpful staff. I was transferred immediately to the correct department by Adam Bl, and even though I wasn't quite sure what I was doing, Jacob C. was very patient and professional and took care of the my issues quickly and easily. I'm new with webhostinghub, but so far I've been VERY impressed with your company and the caliber of your employees and wouldn't hesitate to recommend you to others. I look forward to many successful years of working with you. Thank you, Reggie G.

Great service from the people in Web Hosting Hub. I actually switched my domain from iPage to webhosting hub because of the great support and also faster server response. I do recommend it thoroughly!

i think the thing that most impressed me is all the employees of webhub own part of the company. it's THEIR company. and i know if i owned part of a company i would want the company to do well. really impressed. plan to stay with you guys a long time.

I have had many experiences with hosting options. They leave a bad taste in your mouth and so you move onto the next provider. This was until I came to WebHostingHub.com . Recently they resurrected a website of mine that I accidentally erased. They went the extra mile to help me get it back without refusing me service because it was my help. Other companies have forgotten that it is us customers that make them get paid. Web Hosting Hub has not forgotten and works hard to keep your business. They have mine and I will continue to support and promote their services, simply because they are worth it! Such a rare commodity these days:)

I recently moved from another service provider after experiencing poor disinterested customer service in resolving problems. After reading reviews I opted to move across to webhostinghub.com I am no expert and needed support during the move to get a couple of things right (even though the process is made reasonably easy). The instant online availability of customer service, which actually helps through the problem rather than giving a series of standard answers, has been refreshing! To single out the last assistant that helped me Jason A. He stayed with me and worked line by line until we resolved my issue. Great service and it has made me glad that I decided to move. I hope that they can maintain the level of service.

I was attracted to this site based on the price. They offer practically no dns services for there domain without calling their support line to do so. Also if you try to get in touch with their support have fun waiting a few days. Even the online chat took 45 minutes to reset a password. I asked for my money back, but they charge you $20 for registering the domain, which they say if you want your money back. It costs no more than $10 anywhere else. I would stay away from this place unless you have alot of patience or don't really care what type of service your going to get.

I don't usually take the time to leave "good" feedback...but I just wanted to say that my online chat with Tommy T was OUTSTANDING. He was very helpful and in plain language. I initiated the chat intending to ask a couple of questions, and ended up signing up for 1 year and transferring a domain.