Customer Hosting Reviews

0 of 0 people found this review helpful


Forum website installed OK on their "Expert-Plan" on Linux platform. Couple nights ago, suddenly the "Control Panel" became unavailable so they put up a maintenance page. I think they were just having major issues w/ server and put up maintenance page to mask problem. 12hours after MX window ended, CP was still down. Opened ticket to change PHP config, no one looked at tkt for over 2 days. I logged over 3hrs to tech support; their ACD dropped my call twice after 20min hold times, after 15 deep in call queue. Got tech, courteous, but not sharpest tool in shed. OK if you need just simple hosting, but do not count on responsiveness or reliability of their website management tools. Looking around now....

0 of 0 people found this review helpful


I had a small website (very, very little traffic) with IX for three years and everything went fine with it. I used the online ticket center for help a few times and consistently received responses within 24 hrs. Then I started a blog under a new domain, still hosted with IX. I got an ok amount of traffic (about 2,500 visits/month) but my blog loading time was slow and sometimes it didn't load at all. I had many visitors (those that cared enough to email me!) complaining they couldn't access my blog for long periods of time. I contacted IX and got a response quickly. They updated my server's software (I shouldn't have to ask for that). That sped things up for a few weeks then the same thing again. I can't have my site unavailable to users! I had to switch. I wouldn't recommend IX for sites that get traffic! Too many "server time out" issues and sluggish loading times when it was working.

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1 of 1 people found this review helpful


My business site has been hosted by IX for more than 2 years, but over the past 3-4 weeks I have had nothing but problems sending and receiving email. I have called tech support almost daily, and they cannot provide any solution other than "we are working on it". Email is either not delivered, or delayed 4-10 hours. I wish I could give a better reccomendation, but this recent difficulty has soured the entire experience.

0 of 0 people found this review helpful


I hope this review that I’ve spent time to wrote it could help you making decision. As I’ve describe about the problems on previous review. Now, I decided to move to another Web-hosting company since the server was down and my entire forum has gone. Whilst my contract still have left. Once I asked for back up about my forum was gone from Chat service, technical staff (every staff) would say – please ask for the backup via Ticket. My business was running and they take me to hell... then I have to say please please backup for me, of course, it take time and with incomplete files from backup (not up-to-date one). Nothing to say, it’s terrible experience. I shouldn’t in the top-ten list actually. Goodluck everyone.

0 of 0 people found this review helpful


Business site - been with ixwebhosting for more than 4 years Its Cheap, Website is pretty stable- almost 99% up Tech Support- Useless but very friendly Customer Service- Useless but very friendly Software- Pretty good Emailing- SUCKS- Emails get delayed more than 5 hours for couple of weeks every SINGLE YEAER!! WEbhost- Looking for a better one this year