Customer Hosting Reviews

0 of 0 people found this review helpful


It works while it works; and when it is down it is down. Today is Friday, evening prime-time and it is suddenly down, with no word when it plans to come back. Back in Nov-Dec'07 MySQL was down for half day every 3rd day. Customer&tech support is non-existent. After recent platform upgrade they changed my main login/pwd and I spent almost 3 weeks(!) trying to reach them and recover access to my site. Also, they "upgraded" Wordpress overriding my own install and config; as a result all my personal Cyrillic language blog content got encoded into unreadable blob. I am still staying with the service since I mostly host travel photoalbums linked via external URLs (also really lazy to move). Otherwise stay away.

0 of 0 people found this review helpful


Guess I should have known better right after they renewed a site I have with them without asking me first. I went to IPowerweb. almost a month ago and what seamed like a good deal on a two year contract with them for one website -- costing $200 has now turned into a $1000 fiasco. The lady asked me for my ccard info after I asked them to revert the site back to the one costing me less money: Dear Richard , Thank you for choosing our Professional Services Hourly, Professional Services Hourly; your order has been processed successfully: - Product: Professional Services Hourly, Professional Services Hourly- Amount of payment: $150.00- Date of purchase: 4/30/2008- IPOWER username: redwar2008 Please note: Most products, including hosting, will renew at theend of each billing period, and payments will be automatically processed at that time. For these products, no action will be required on your part to initiate the renewal.

0 of 0 people found this review helpful


I have had Ipower web for about 6 years now. The first five were great. But after the second change to the new vdeck,which is NOT user friendly,pages cannot be accessed, they change your email account, their support level has gone down to ZERO, with one of my 'support tickets' being UNRESOLVED for the last 6 months. They took away a free feature and now charge for it,plus the unfriendly control deck and file mangement system is MESSY. I have major downtime where my pages are not availble to update and even view. This last year has been a nightmare. I am currently looking for a new host.

1 of 1 people found this review helpful


their vdeck transition just suck.... everything sucks at ghis guys.... they move your data... re write your scripts....anything bad in hosting is represented by ipowerweb..stay the hell away...

0 of 0 people found this review helpful


The tech support email was polite but hardly get things resolved. A ticket takes days to get replied and the problem is still there. They often screwed up mySQL, making it unaccessible and later explained to you it was your query over the limit, only their second level support was able corrected it, after 3 to 5 days! Recently they performed a system migration for my account and deleted my 2,700 photo files. When I asked for restoration, their reply was "we do not keep the backup of deleted files for more than one week". It's a big joke that a web hosting company does not keep the backup for failure before a major system migration!