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Best Web Hosting Provider of The Month [
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Visit JustHost.com | Read JustHost Review
Best Web Hosting Provider of The Month []
Visit JustHost.com | Read JustHost Review
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ThinkHost offers green web hosting powered by renewable wind and solar energy, over a world-class outsourced network. Your carbon neutral account with us offers you top-level technology, while at the same time supporting a more earth-friendly future.
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| Average Rating:[1.78] | |
| Number of Reviews: | 5 |
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You might call thinkhost a "host of problems."
For the first few months my clients were completely dissatisfied with the uptime. For a while it was only 70%, which is abismal.
Then I wasn't able to add any new domains for a while. And now I'm not able to create email accounts or forwarding.
But as long as I'm willing to put up with tech support who answers tickets with irrelevant information and unrelated questions... then most major problems (fatal for my services) are resolved within 3 months.
I wouldn't recommend these guys to anyone.
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Date: May 23, 2009
Reviewer: Jonathan
From: Ottawa, Canada
All reviews by Jonathan
In the approximately 9 months that we hosted with ThinkHost, they could never get our site stable. It would be inaccessible a minimum of 10 minutes a day and suffered severe (over four hours) outages at least 5 times. For an ecommerce site this makes the hosting worthless. Tech support that we could contact could rarely provide any response other than escalating the request to a "senior" administrator. All the senior team seemed to do was triage which produced no improvement in performance or up-time. Finally, the MySQL database became corrupt. I opened the case at 1PM. The site came back briefly at about 3PM before tech support provided anything but a "we'll get back to you" and "your site looks fine to us". By 5PM the site was completely inaccessible, so I followed up on the case to note this. At 5:45PM tech support finally responded with "sorry for the inconvenience". I followed up again at 7:30PM (having heard nothing from them). They asked for my MySQL credentials 45 mi
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Date: March 14, 2009
Reviewer: Mr. Muse
From: New York, NY
All reviews by Mr. Muse
Signed up, demanded refund a week later. Fantastico installer did not install Wordpress properly, help pages were useless. Never got Wordpress to work right. No email address to contact, no live chat support, did not have phone number I could call (they have corrected this since I complained). Ran a WHOIS search on them to try to contact them, and they have a privacy service so I couldn't get address or contact info. Took 2 days before the system would let me submit a support ticket, partially because of software glitches and THEIR OWN WEBSITE kept going down. Avoid.
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Date: March 05, 2009
Reviewer: Anonymous
From: Anytown, AT 55555
All reviews by Anonymous
Very disappointed with web hosting down time. Received many complaints from clients about not being able to access my websites or emails would not reach me. I wouldn't use their services.
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Date: February 27, 2009
Reviewer: Anonymous
From: California
All reviews by Anonymous
Boy, how I wish I had read the reviews for Thinkhost out there before being ripped off… I wanted a green company to host my sites, so I signed up for an account, and quickly realized their admin panel was very unfriendly. I couldn’t even set up a database without submitting a ticket for tech support! BTW, their support email is “no-reply@thinkhost.com,” so you know what that means… I immediately requested a cancellation and never got an email acknowledging the cancellation. When I finally contacted them through their email form (they do not have a phone number on their web site!!), they claimed they would not refund charges because they sent me an email in their “internal email system” with the cancellation form I needed to fill out, and that it was past their money-back trial period. I paid for a whole year! You call that socially responsible? I have tried several web hosts over the years, and Thinkhost is by far the WORST! Save yourself money a grief and find a different host
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Date: January 26, 2009
Reviewer: Yol
From: Asheville, NC
All reviews by Yol
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