HostMonster Hosting Reviews

Review Sticky Notes HelpCloseSave Review  
Spacer
HostMonster web hosting

HostMonster


HostMonster has been providing hosting solutions to thousands of business and personal web sites since 1996. Hostmonster hosting package helps businesses and individuals get high-powered service at a fraction of the cost.

  • UNLIMITED Hosting Space & Traffic
  • Host UNLIMITED Domains on 1 Account
  • 2,500 POP/Imap Email Accounts
  • SSH, SSL, FTP, CGI, Ruby (RoR), Perl, PHP, MySQL
  • 2000/2002 Front Page Extensions
  • Free Domain Forever!
  • Free Site Builder (NEW)
  • Best Support in the Industry
HostMonster specializes in customer satisfaction. REAL 24/7 Non-outsourced support with average hold times less than 2 minutes

Visit http://hostmonster.com for details.

My notes...

More info


Tech support  Orange StarOrange StarGray Orange StarGray StarGray Star
Customer support  Orange StarOrange StarGray Orange StarGray StarGray Star
Software  Orange StarOrange StarOrange StarGray Orange StarGray Star
Traffic  Orange StarOrange StarGray Orange StarGray StarGray Star
Reliability & Uptime  Orange StarOrange StarGray Orange StarGray StarGray Star
Space  Orange StarOrange StarOrange StarGray Orange StarGray Star
Price  Orange StarOrange StarOrange StarGray Orange StarGray Star
Quality  Orange StarOrange StarGray Orange StarGray StarGray Star
User-friendliness  Orange StarOrange StarGray Orange StarGray StarGray Star

Average Rating:[3.03]  Orange StarOrange StarOrange StarGray Orange StarGray Star
Number of Reviews:   165


User Reviews

Showing 1 to 5 of 169 reviews

Pages:   | 1 | 2 | 3 | 4 | 5 |   [34 ....]     Next |   View All




Horrible Tech Support!.


Hostmonster might be good if you're just creating a web site for personal use, but if you're building a professional site... RUN! I manage several web sites for my clients and hosted all of them on HM. I had so many problems. HM forces you to contact their tech reps to set-up certain features that other hosts allow you to do yourself, such as creating a CNAME. I made the mistake of calling on Halloween and was told they were closed for the "holiday"! Seriously?! Isn't 24/7 customer service standard these days?! When I was finally able to speak with a tech rep, I had to EXPLAIN TO THEM how to set-up the CNAME because they had no idea what I was talking about. Unfortunately, I spoke to other webmasters/web designers who had the same problem with them. I WILL NEVER USE THEM AGAIN!

1 of 1 people found this review helpful
Was this review helpful to you?   ( Report this )
Tech supportOrange StarGray StarGray StarGray StarGray Star
Customer supportOrange StarGray StarGray StarGray StarGray Star
SoftwareOrange StarOrange StarOrange StarOrange StarGray Star
Traffic  N/A  
Reliability & Uptime  N/A  
Space  N/A  
PriceOrange StarOrange StarOrange StarOrange StarGray Star
QualityOrange StarOrange StarOrange StarGray StarGray Star
User-friendlinessOrange StarOrange StarGray StarGray StarGray Star

Date: October 15, 2009
Reviewer: Anonymous
From: Washington, DC
All reviews by Anonymous




Bad customer care from Host Monster.


We've used HostMonster for almost 2 years now. They were good for most of that time but recently they have been terrible. Twice in the last 6 months, they've shut our services down, WITHOUT WARNING, for having too much stuff on the FTP. We supposedly have 300G of storage. The first time they shut us down, we had about 30G of stuff on there not related to the website (stuff we were transferring to clients). The second time we got shut down, we only had 6G of content on there! Both times with absolutely no warning. Then they sent us an e-mail informing us of the shut down after business hours so when you call back, they can't do anything for you til the next day. Meanwhile our website was offline, e-mail was down and no FTP. How lame is that???? If they had a problem with how much content we had on the FTP, they should at least send a warning e-mail... we would have had the stuff off within a few hours. Instead they chose to shut down our business. Awful!

1 of 1 people found this review helpful
Was this review helpful to you?   ( Report this )
Tech supportOrange StarOrange StarOrange StarGray StarGray Star
Customer supportOrange StarOrange StarOrange StarGray StarGray Star
SoftwareOrange StarOrange StarOrange StarGray StarGray Star
TrafficOrange StarOrange StarOrange StarGray StarGray Star
Reliability & UptimeOrange StarOrange StarOrange StarOrange StarGray Star
SpaceOrange StarOrange StarGray StarGray StarGray Star
PriceOrange StarOrange StarOrange StarOrange StarGray Star
QualityOrange StarOrange StarOrange StarGray StarGray Star
User-friendlinessOrange StarOrange StarOrange StarGray StarGray Star

Date: October 14, 2009
Reviewer: Chris/www.biomediacommuncations.com
From: New York
All reviews by Chris/www.biomediacommuncations.com




Double Price after the Sign-Up Term.


First the price looks very good when you sign-up but if your sign up term is gone, they charge you this: 36 months X $6.95 for a total of $250.20 24 months X $7.95 for a total of $190.80 12 months X $8.95 for a total of $107.40 6 months X $9.95 for a total of $59.70 (+ $10.00 for domain renewal) 3 months X $9.95 for a total of $29.85 (+ $10.00 for domain renewal) 1 month x$9.95 (+10.00 for the domain renewal)

0 of 0 people found this review helpful
Was this review helpful to you?   ( Report this )
Tech supportOrange StarOrange StarOrange StarOrange StarOrange Star
Customer supportOrange StarOrange StarOrange StarOrange StarOrange Star
SoftwareOrange StarOrange StarOrange StarOrange StarOrange Star
TrafficOrange StarOrange StarOrange StarOrange StarOrange Star
Reliability & UptimeOrange StarOrange StarOrange StarOrange StarGray Star
SpaceOrange StarOrange StarOrange StarOrange StarOrange Star
PriceOrange StarOrange StarOrange StarGray StarGray Star
QualityOrange StarOrange StarOrange StarOrange StarGray Star
User-friendlinessOrange StarOrange StarOrange StarOrange StarGray Star

Date: October 01, 2009
Reviewer: MAD King
From: Florida
All reviews by MAD King




You get more & less than what you pay for.


We have a business that has been with HM for over a year now. For the most part it has done it's job well. However recently, one of our big clients was getting all his E-mails to our accounts kicked back. I opened a ticket with HM tech support. They asked me & then our client to do & try several things to no avail. As time went buy we were having out business hurt by this situation. I also noticed that it was often a different tech's name (first name only & a generic one at that). Our client gave us the direct number to his tech so we asked for HM techs to call, but they never did. I went to the live chat with a tech & found out. "No, they do not have individual numbers and cannot be contacted outside of phone, chat or ticket support." The problem is phone leads to next available tech. There is not tech assigned to a problem till it's done. I asked for an experienced tech to review all the ticket info & present a solution. I haven't heard back & won't stay with HM now.

2 of 2 people found this review helpful
Was this review helpful to you?   ( Report this )
Tech supportOrange StarGray StarGray StarGray StarGray Star
Customer supportOrange StarOrange StarOrange StarGray StarGray Star
SoftwareOrange StarOrange StarOrange StarOrange StarGray Star
TrafficOrange StarOrange StarOrange StarOrange StarGray Star
Reliability & UptimeOrange StarOrange StarOrange StarOrange StarOrange Star
SpaceOrange StarOrange StarOrange StarOrange StarOrange Star
PriceOrange StarOrange StarOrange StarOrange StarOrange Star
QualityOrange StarOrange StarOrange StarGray StarGray Star
User-friendlinessOrange StarOrange StarOrange StarOrange StarGray Star

Date: September 28, 2009
Reviewer: Irwin P.
From: Warner Robins, GA USA
All reviews by Irwin P.




I wouldn't recommend HM.


I've had HostMonster for 26 days now, first impressions were good. However, got worse later on. Their support is good in my opinion and they've helped majority of the time. My sites uptime is not so good as the CPU throttles high. I wanted to change to Inmotion, however they don't offer their "Power" plan on a monthy basis option. HM allowed me to do this for $10 a month I have contacted Inmotion about the monthly thing.

0 of 0 people found this review helpful
Was this review helpful to you?   ( Report this )
Tech supportOrange StarOrange StarOrange StarOrange StarGray Star
Customer supportOrange StarOrange StarOrange StarOrange StarGray Star
SoftwareOrange StarOrange StarOrange StarOrange StarGray Star
TrafficOrange StarOrange StarOrange StarOrange StarGray Star
Reliability & UptimeOrange StarOrange StarOrange StarGray StarGray Star
SpaceOrange StarOrange StarOrange StarOrange StarOrange Star
PriceOrange StarOrange StarOrange StarOrange StarGray Star
QualityOrange StarOrange StarOrange StarGray StarGray Star
User-friendlinessOrange StarOrange StarOrange StarOrange StarGray Star

Date: September 26, 2009
Reviewer: Http://aullah.com/
From: Manchester, UK
All reviews by Http://aullah.com/





Showing 1 to 5 of 169 reviews

Pages: | 1 | 2 | 3 | 4 | 5 |   [34 ....]     Next |  View All

Webmaster Resources