Customer Hosting Reviews

2 of 2 people found this review helpful


I’m really upset, I know that they do not charge a lot for domain registration and for that reason plus tons of advertising they have many businesses but this could be the cause that they have been making “mistakes or failures” frequently. I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they need a scan of my credit card.. I did it so and email to them.. But after that they said that they do no receive the mail “sorry… I reviewed my sent folder emails and everything works well, no deliveries failures etc. I was so worry, that my info is floating around the internet (nobody knows) jeopardizing my identity, money etc. I have to call my bank to cancel my credit card and they told me that they have 2 cases more with the same firm… So do match… failures on systems or corrupted employees… Is up

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1 of 1 people found this review helpful


We've been hosted on Netfirms for a few months now, lots of problems with logs and emails. I've never seen tech support to drag their feet in replying as much as Netfirms seems to. I have some sites at Dreamhost, and while they're not perfect by any means, at least the tech support gets back to you quickly. Last time I had problems I got a canned reply which didn't help me in 3 days, and my problem finally solved in a week. That's unacceptable.

0 of 0 people found this review helpful


They say and advertise they use commerce pro, and they support credit card processors for commerce pro such as beanstream, but after signing up for beanstream which costs money, breanstream tells me they needed proof that the security holes they found were either fixed or false positives, and netfirms would not support me at all for this.

0 of 0 people found this review helpful


Extreamly eratic performance and poor stat reporting every weekend.. Would definately not suggest using this server for email accounts. Running a business and loosing contact information proves to be very expensive as well as demonstrating to customers our site is less than reliable. Everett James Panama City, FL

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0 of 0 people found this review helpful


I have been running my site with netfirms for 1 week less than a year and I'm switching end of this month when my contract ends. Today my site has been down for 5 hours. matter of fact, the entire netfirms.com has been down for 5 hours. This is not acceptable for running a business online. there isn't one day that passes by and I notice that my site is not loading for short preiods of time, but today was the last straw. stay away from these people.