Yahoo WebHosting: Poor Customer Service, Overpriced Service
"After over 6 months of overcharges without resolution I tried once more to resolve the issue. I was not inclined to make a change after 7 years with the same company. I was put on hold for over an hour, after speaking with David Benson, Operations Manager, I decided to take my business elsewhere. It wasn't the hosting service itself. It came down to customer service... the indifference about my continuing as a customer, the arrogance and the 'take it or leave it' attitude exhibited by Mr Benson... and that they kept me on hold for over an hour, during which time I researched the pricing and programs of their competitors. I found was that GoDaddy had a much better plan at much better pricing... a much better value... and their customer service people simply had a much more 'interested in my business' attitude. To be blunt, if Mr Benson and the rest of his customer service people had resolved the billing issue without wasting hours of my life by keeping me on hold, I'd still be a customer of Yahoo Web Hosting... and I'd still be paying them almost 3 times what I'm paying GoDaddy for their web hosting service. To add insult to injury, after going through the process required to transfer my domain away from Yahoo, Yahoo held up the move and charged me for their service while they delayed the transfer for "5 to 9 business" days. According to Jonathan Morgan, another Operations Manager at Yahoo's Web Hosting Service the transfer process "just takes that long", "there's nothing anyone can do to speed it up" and "noone at the exectutive level, including their Vice President is going to do anything except refer the issue back to [the operations managers]". My recommendation, use any service but Yahoo for Webhosting unless you like poor customer service."
Okay for basic hosting
"I started with a paid Geocities plan for simple web hosting and stuck with Yahoo when they switched that to one of their Small Business plans when they shut down Geocities, primarily due to inertia and the hassle of moving the three domains I purchased thru them. For my limited needs (I'm not running a business), they are a little pricey but I've had no complaints so far. MySQL 5.0 would be great so I could keep WordPress up-to-date but at least they've finally updated PHP to a more current version. I don't use any of their web site tools, I'm very old school with web page/site creation - give me a text editor and ftp client and I'm happy, so their lack of support for the fancier tools like FrontPage isn't an issue. Sure, other services offer more features for similar prices but I wouldn't use those fancy features anyway. I can't say I would recommend them, even though I've had no real problems myself, but that is primarily due to concern about the continued existence of Yahoo."
Expensive hosting with limited features
"I've been with Yahoo for over 3 years, and although they provide a decent hosting experience to fit your basic needs, the lack of an .htaccess file greatly limits the expansive and creative capabilities. Uptime/Reliability - Perfect, no problems. Disk Space - Unlimited Support - Slow, unprofessional responses. Price - Very expensive. Features - Basic hosting features, WordPress auto-installer. Recommended For - Intermediate consumers with low expectations. Problems/Issues - Outdated control panels, outdated sitebuilding software, bugs. Comments - I do not recommend for anyone, new to the hosting industry, or hosting professionals, to purchase hosting from Yahoo. The only reason I am still a customer, is because of a transaction bug that caused for my subscription to be free. "
It used to be great.
"I have had a "Geo Cities" website for almost 10 years now, even during the switch to Yahoo. I've never had to many problems with them...but I'm not the greatest web site creator either. But the last few weeks I cannot get anything to update and save. It says it is saved...but the changes NEVER take affect when I visit my own website...Very aggravating!! "
A mediocre service from a reputed name
"I'm a web developer and the website I purchased from Yahoo was my first website. Since I didn't have any knowledge of web hosting providers I went with Yahoo, I thought how can a reputed company like Yahoo which makes money online provide a bad web hosting service, well I was proven wrong. First I had trouble installing wordpress and tech support was of no help, I had to search online for solutions to fix the issues. Now Recently wordpress is offering version 3.2 but it requires MySQL version 5.0 and Yahoo is using 4.0 version, I asked the tech support when will they upgrade MySQL and they couldn't even give me a timeframe, so I'm hoping they'll upgrade in this decade. My major complain is that they are using their own control panel which is not that good, if they implement cPanel their service would be lot better. In short, Yahoo provides a decent service but it's definitely not suitable for a web developer."