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ripoff if you cancel
by : frano ⋅ From : concord, nh ⋅ Date : October 30, 2014 ⋅ Recommend : No
I have an ipage account (didn't know that until I got my credit card bill) Apparently 5 years ago I failed to check off the no auto renew box. Heard nothing from them about hosting being renewed automatically. Got a bill for $279.00 I called and said please credit, I am not using this hosting. They said ok but charged me $35 for canceling and another $35 for 14 days of service. So To cancel an account that I didn't realize I was paying for, it cost me $70. They need to notify users before they bill. Also I am appalled at having to pay $35 for 14 days of service!
Horrible Tech Support
by : Angry In ND ⋅ From : ND ⋅ Date : October 30, 2014 ⋅ Recommend : No
I have been with Netfirms since 2006. When owned by the Canadians, the service was very good. But now moved to U.S. and owned by whoever, Tech Support is horrible, the IP is usually on the the bad list so emails sent on their servers get LOTS of bounce back mail. I have the Business Plan, which includes "Premium Support", that is a laughing matter if you think Premium should include being put on hold for over 2 hours. I'm trying again to get into Premium support right this minute and have been on the phone hold for an hour right now, as my SSL certificate has expired, it was not suppose to until April 2015. They reinstalled it TWO days ago and the new one still does not work because they did not "Approve" it yet back to RapidSSL!!! In the meantime the certificate expired warnings are scaring all my customers away from my store. I'm going to be moving soon!
Life long customer
by : Mike ⋅ From : San Diego, CA ⋅ Date : October 30, 2014 ⋅ Recommend : Yes
I've been a customer of in motion hosting for about 10 years. Extremely satisfied with their customer support uptime and tech-support. I pledge to remain a customer until the Internet fades away or I do.
by : Jonmaxb ⋅ From : California ⋅ Date : October 30, 2014 ⋅ Recommend : Yes
Worked with Inmotion hosting support. they were kind and easy to work with.
by : Webmaster ⋅ From : UK ⋅ Date : October 30, 2014 ⋅ Recommend : No
Though the pricing is fantastic, the overall service from Just Host is a joke. The shared cluster is not designed for those who have a high output of users and they regular disable accounts because of this. Access to your sites is slow and at times fails if your using their SQL. I would not recommend Just Host to anyone who has more than a basic site.
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