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The WORST COMPANY EVER
by : BUSINESSWOMAN ⋅ From : ⋅ Date : November 17, 2014 ⋅ Recommend : No
THEIR UPTIME IS NOT REAL, I HAD TO TAKE MY COMPANY ELSEWHERE BECAUSE BLUEHOST DIDNT KNOW HOW TO TREAT THEIR CUSTOMERS. PLEASE DONT GO THERE
Company "totally inadequate" highly below the industry average.
by : Edy ⋅ From : Italy ⋅ Date : November 17, 2014 ⋅ Recommend : No
1) To confirm the order must wait for hours; with any company that I have tried so far, has been fully operational in a few minutes; will receive two emails with a summary of data access, with this company nothing. 2) Do not have a private domain registration service; almost all companies offer this service. 3) The control panel is awful, a sort of Chinese box where to look their functions; in a professional control panel should have all the functions easily accessible on one page, including graphics with its consumption (which you did not). 4) You do not have live chat support; many providers are able to solve a problem in less than 5 minutes comfortably conversing via chat. 5) After three hours after purchasing the hosting space, I sent the cancellation request. I received a response 14 hours later to say that the service will be deactivated after 3 days and I can not buy the domain name of the first 30 days! I do not recommend this company to anyone, not even for free !!
Service has collapsed
by : Dom ⋅ From : UK ⋅ Date : November 17, 2014 ⋅ Recommend : No
Used to offer a free 24/7 international callback service which worked flawlessly but this has now vanished without explanation. Calling California from the UK is simply not a viable option! Online contact form is broken and simply bounces back emails. I'm a paying customer and I now have no way to contact them! I will be cancelling my contract and taking legal action to recover my costs if necessary.
This is not a provider that takes care of its customers
by : Gracelyn Tan ⋅ From : austin, tx ⋅ Date : November 17, 2014 ⋅ Recommend : No
Confusing control panel. Non-existent support. More expensive than other competitors, but doesn't offer anything worthwhile in exchange for the extra dollars. I chose Dreamhost because I was pressed for time and didn't know much about hosting. Boy do I regret it now! Now that I'm more familiar with the industry, I'm kicking myself over this bad buy. Save your money and avoid tons of frustration by going elsewhere.
by : Tim ⋅ From : New Zealand ⋅ Date : November 17, 2014 ⋅ Recommend : Yes
I've been a HostGator customer for around 5 years. I host around 15 websites with them, including one that at one point had around 3 million hits per month. I find tech support queries are generally answered quickly and accurately, though I rarely have to use them. They have real experts available as well as the front line people, I've asked some curly questions in the past (eg around spam prevention with DNS records) and gotten really excellent replies. The server I'm on is fast and reliable, downtime is typically zero and almost always less than 10 minutes per month. They migrated me to a newer, faster server a year or so ago. Tech support has gotten a little slower lately, but still fine for high priority queries. Overall I highly recommend hostgator.
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