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by : Paul ⋅ From : California, USA ⋅ Date : August 22, 2014 ⋅ Recommend : Yes
I had a simple but important question on FTP and Kevin L. the tech support person took the call, he was not only helpful but very pleasant. He addressed my call with knowledge and followed up with a helpful email link. That is support!!!
Love That Hosting Company
by : Eric Reynolds ⋅ From : Toronto, Canada ⋅ Date : August 22, 2014 ⋅ Recommend : Yes
I've used several web hosts over the years (GoDaddy, Network Solutions etc.) and eventually moved all my sites to That Hosting Company. My main reason is website speed. That Hosting Company is the fastest I've used. This is crucial to my online work. Also, customer service is super important, especially when one has particular needs and is getting set up. I've have only positive things to say about my experiences with them.
A Brazilian who speaks no English
by : Igor Ogura Ramos ⋅ From : Minas Gerais, Brazil ⋅ Date : August 22, 2014 ⋅ Recommend : No
I am very happy to see the InMotion serve its customers I use google translator and still not had a problem that was not resolved The InMotion really cares about its customers My confidence grows daily more support to manage the site, hosting everything is so perfect I want everyone to know that if they want to hosting service and general services Choose the InMotion
Not customer Focused
by : buckeyecal ⋅ From : San Francisco, CA ⋅ Date : August 22, 2014 ⋅ Recommend : No
Been a customer for years and have over 20 domains. Tried to get the domains separated by company for billing purposes and after 75 minutes on the phone with billing, sales and technical support - got no satisfaction. Am told that to change billing you need to change DNS. How stupid? Customer is the same just wanted to use different company credit cards for select domain groupings. If they were customer focused they would be able to support this hierarchy, but not them, they would rather lose the customer! They won, I am gone! I would not recommend.
Reliable, Knowledgeable Support
by : Omar Capers ⋅ From : Washington, DC ⋅ Date : August 22, 2014 ⋅ Recommend : Yes
InMotion support is top-notch, user-friendly, layman-speaking service that have helped me with very complex urgent issues with my hosting setup since I've been a member. I have confidently referred other clients to this service and will continue to host with this company. Good job, guys.
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